info@25x7services.com
Call us today
US : 1-877-717-7697 (toll free)
UK : 44-208-792-6777

'I am a believer'. 25x7Services has convinced me that forming a partnership with an offshore customer support centre can really work! The secret ingredient to this is the right organization- 25x7Services.
Managing Director HOTEL in UK

We have so much functionality for the first version of the product that even one of my competitors said 'the product is so much richer'. 25x7Services. worked as though they were part of Pass-Along. If we were working long hours and sleeping for only 3 hours a day, the 25x7Services team was also doing the same thing. The team debates with us all the time on what functionality should go into the product. It is such feedback and ownership that has made the product so much better.
CEO Accounting Software

Working with a professional and high quality organization like 25x7Services has been a pleasure...Bottom line - we expected and received great results."
Customer Services Manager Online Pharmacy

Thanks everyone for your tireless efforts and making this release a very smooth release."
E-bay seller

We wish to state our appreciation for the services provided by 25x7Services. We would like to recommend them and wish all the best for their future endeavors.
Manager Operations Payment gateway

Your excellent Uptime & uninterrupted services are commendable. Keep up the good work.

Now I can think of acquiring new customers as I know you people are taking an excellent care of my existing customers.
CEO Online Pharmacy.

As promised, you have handled our customers well. I myself made few mock calls to check the level of service provided & I must say that I am impressed. Your agents had excellent soft skills & also a neutral accent and on top of that your agent was through with the process although we had partially no training material to provide.
Customer Services Manager Online Pharmacy
Why 25 x 7
WHY OUTSOURCE?

The philosophy behind BPO is specific, do what you do best and leave everything else to business process outsourcers. Companies are moving their non-core business processes to outsource providers. BPO saves precious management time and resources and allows focus while building upon core competencies.

The list of functions being outsourced is getting longer by the day.

Call centers apart, functions outsourced span purchasing and disbursement, order entry, billing and collection, human resources administration, cash and investment management, tax compliance, internal audit, pay roll...the list gets longer everyday. Hence, it is important for them to increase their profits. BPO is one way of increasing their profits. If done well, BPO results in increasing shareholder value.  

Benefits derived from BPO can be summarized as follows:

  1. Productivity Improvements
  2. Access to expertise
  3. Operational cost control
  4. Cost savings
  5. Improved accountability
  6. Improved HR
  7. Opportunity to focus on core business

INDIAN ADVANTAGE

Superior Service
India is famous for its unparalleled expectations of quality and customer service. Providing customer service based solutions for Indian expatriates was the foundation of 25x7 and continues to be an integral part of our business. This customer focused background has led to our specialization in providing high quality solutions for our clients most valuable customers.

WHY 25X7SERVICES?

 

 

 

1-Speed - Quicker Turnaround Time
The time difference between the US and India allows us to process and return jobs overnight. Work provided at 1700 hrs in the US can be processed overnight in India and be at the clients desk in the US the next day.

The facility at 25x7Services is designed to work 24 hours a day - 7 days a week and response times can be shortened as required by our clients.

 

2-Quality
25x7Services is committed to meeting client specifications on accuracy. Hours of training and company doctrine have focused on the need for our employees to meet client specifications on quality and performance. Employees at 25x7Services are proud of the work they do and are prepared to learn new skills and techniques which will enhance their accuracy and performance.

3-Reliability
25x7Services has a LAN and Internet connectivity which is reliable and adequate to meet client specs.
These are upgraded periodically to keep pace with technology and requirements All critical functions like power and connectivity have adequate redundancy and back up systems built in. This ensures that the infrastructure at 25x7Services is on par with a comparable company operating in the developed world

4-Confidentiality

25x7Services understands the paramount importance of maintaining strict confidentiality of client's data and information.  

- Network and data access are on a need to know basis

- The single most important clause in the employment terms of each employee is the confidentiality  clause.

5-Client Orientation
The primary focus at 25x7Services is to provide a quality service to our clients. We are flexible, adaptable and sensitive to unique needs of specific clients and are prepared to add software and hardware and acquire skills that may be required to improve the quality and efficiency of our services. We look at each day and job as another step in the learning process.

We are looking for clients who understand us and whose problems we understand in return - so that the synergy developed by this understanding can lead to a more efficient and mutually beneficial business relationship.

6-Cost savings

Rates for our services are competitive and are designed to provide cost savings for our clients.

7-Teamwork

 We believe in collaboration and teamwork with all the employees, customers and investors.
 

Developed by Lunar Softwares.com                                                                                              info@25x7services.com                                                                             Copyright ® 2007 25x7 Services.com