info@25x7services.com
Call us today
US : 1-877-717-7697 (toll free)
UK : 44-208-792-6777

'I am a believer'. 25x7Services has convinced me that forming a partnership with an offshore customer support centre can really work! The secret ingredient to this is the right organization- 25x7Services.
Managing Director HOTEL in UK

We have so much functionality for the first version of the product that even one of my competitors said 'the product is so much richer'. 25x7Services. worked as though they were part of Pass-Along. If we were working long hours and sleeping for only 3 hours a day, the 25x7Services team was also doing the same thing. The team debates with us all the time on what functionality should go into the product. It is such feedback and ownership that has made the product so much better.
CEO Accounting Software

Working with a professional and high quality organization like 25x7Services has been a pleasure...Bottom line - we expected and received great results."
Customer Services Manager Online Pharmacy

Thanks everyone for your tireless efforts and making this release a very smooth release."
E-bay seller

We wish to state our appreciation for the services provided by 25x7Services. We would like to recommend them and wish all the best for their future endeavors.
Manager Operations Payment gateway

Your excellent Uptime & uninterrupted services are commendable. Keep up the good work.

Now I can think of acquiring new customers as I know you people are taking an excellent care of my existing customers.
CEO Online Pharmacy.

As promised, you have handled our customers well. I myself made few mock calls to check the level of service provided & I must say that I am impressed. Your agents had excellent soft skills & also a neutral accent and on top of that your agent was through with the process although we had partially no training material to provide.
Customer Services Manager Online Pharmacy
Infrastructure and Security
INFRASTRUCTURE

25x7 is well equipped to deliver the very best of services. A truly integrated service partner, 25x7 has built sustainable advantage not just through its people but also state-of-the-art infrastructure with the finest of equipment as well as the latest hardware and software support systems.

Some key elements that form the comprehensive framework for BPO services at 25x7 are:

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Power

  • Own power generation capacity

  • Online UPS support

The Network Architecture

  • Un-interrupted Connectivity to UK and USA

  • Both satellite as well as optical fiber connectivity for IPLC network with multiple service provider

Servers and Workstations

  • LAN Fiber optic backbone, Cabletron optical switches

  • High and dual CPU Compaq and Dell Servers- with complete redundancy

  • Microsoft and Sun platform

  • In-house CRM developer

  • Online Reporting

  • Workstation Compaq Deskpro with 17” SVGA Color Monitor

  • Hardware and Software Security modules
     
 

 
SECURITY

While dealing with 25x7, you can rest assured that your valuable information would be handled with utmost confidentiality. Because 25x7 not only understands the sensitivities involved in dealing with crucial client information, but also cares for your interests like it’s own.

25x7Services ensures absolute security of database. We understand that your data's security is most valuable in your business. We therefore employ stringent measures to ensure that your data is secure throughout the delivery cycle.

 Physical Security

  • Access Control
  • Entry into Network/Server rooms restricted to authorized resources
  • The access software logs the entry time of the personnel entering the network/server room
  • Segregated areas for each customer's projects
  • Personnel and Material movement register
  • Third Party Security
  • Data Security Monitoring

Logical Security

  • All Systems are within LAN (configured with Private IP)
  • Firewalls - All ports except SMTP and DNS are disabled for the external world
  • Authorization and Password Policy
  • Encryption Policy
  • Intrusion Detection System
  • Antivirus

Data Security

  • Individual project has separate domain, servers, workstations, test and deployment environment
  • Authorized access to the domain, servers and workstations
  • Data transfer and access is prohibited across project domains

Backup

  • Backup storage of data 24x7x365 days a year

Data Transmission and Remote Connectivity

  • FTP and Email
  • Small files (within 2MB) through email
  • Large files (More Than 2MB) through FTP
  • Virtual Private Network (VPN) and 128 bit Encryption Process
  • Configuration of Remote Servers

Disaster Recovery & Business Continuity Plan

  • All projects data is backed up on a regular basis and stored in offsite location
  • Multiple office locations in India. In case of any exigencies, 25x7Services can relocate to alternate location and start operations using the backed up data.
     
 

Developed by Lunar Softwares.com                                                                                              info@25x7services.com                                                                             Copyright ® 2007 25x7 Services.com